Privacy Policy

1. Introduction

Welcome to OneCareSync ("we," "our," or "us"). This Privacy Policy explains how NeuralNest Solutions Pvt Ltd collects, uses, discloses, and safeguards your information when you use our OneCareSync mobile application and related services (collectively, the "Service").

OneCareSync is a family health tracking and record-keeping application that allows users to log health readings, track medications, manage appointments, and share health information with family members and caregivers. The app is intended for personal wellness tracking only.

We are committed to protecting your privacy and ensuring the security of your personal and health information. Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

• Full name
• Email address
• Date of birth (for family member profiles)

2.2 Health Information

To provide our health tracking services, we collect health data that YOU manually enter, including:

• Temperature readings
• Blood pressure measurements (systolic/diastolic)
• Blood sugar/glucose levels
• Heart rate measurements
• Weight measurements
• Oxygen saturation (SpO2) levels
• Medication information and schedules
• Appointment schedules
• Health notes and observations

Note: All health data is entered manually by users. We do not automatically collect health data from medical devices or integrate with medical equipment.

2.3 Device Information

We automatically collect device type, operating system version, unique device identifiers, app version, IP address, and timezone settings to provide and improve our services.

2.4 AI-Powered Features and Third-Party AI Services

OneCareSync offers optional AI-powered features that use third-party artificial intelligence services to generate health insights. These features include:

• AI Health Summary: Generates an overview of health readings and care activity over a selected period
• AI Template Assistant: Creates structured care task templates from natural-language descriptions
• AI Quick Task: Parses a short task description and auto-fills task fields
• AI Task Suggestions: Recommends care tasks based on common health routines

What data is sent to the AI service:

• Anonymized health readings (blood pressure, temperature, blood sugar, weight, SpO2, heart rate)
• Anonymized medication logs (real medication names are replaced with generic labels such as "Medication A")
• Task completion statistics
• Anonymized caretaker activity (real names are replaced with generic labels such as "Caretaker A")
• Age of the family member profile

What is NOT sent:

• Names of users, family members, or caretakers
• Email addresses or account credentials
• Profile IDs or other unique identifiers
• Real medication names, doctor names, or hospital names
• Dates of birth or contact information

Third-party AI service provider: These AI features are powered by Google LLC through their Gemini AI API (generativelanguage.googleapis.com). When you use an AI feature, the anonymized data described above is transmitted to Google's servers for processing. Google's handling of this data is subject to Google's Privacy Policy and their Generative AI Terms of Service.

User control: AI features are entirely opt-in. Before using any AI feature for the first time, you will be asked to review and consent to this data sharing. If you decline, the AI features will not be available but all other app functionality will continue to work normally. You can revoke your consent at any time by navigating to your account settings within the app, which will disable AI features going forward.

3. Data Accuracy Disclaimer

4. How We Use Your Information

We use the collected information for:

• Service Provision: To provide, maintain, and improve our health tracking features
• Data Storage: To securely store your health records for your personal reference
• Communication: To send notifications, reminders, and important updates
• Report Generation: To create health reports you can share with healthcare providers
• Family Sharing: To enable sharing of health data with authorized family members and caregivers
• Service Improvement: To understand usage patterns and improve our Service
• Security: To detect and prevent fraud, abuse, or security incidents

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal or health information to third parties. We may share your information only in these limited circumstances:

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication using industry-standard protocols
• Regular security assessments
• Access controls and authentication for our systems
• Secure cloud infrastructure with reputable providers

No Guarantee: While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal and health information for as long as your account is active or as needed to provide you with our services. Specifically:

• Active Accounts: Data is retained for the duration of your account
• Account Deletion: Upon account deletion request, we will delete your data within 30 days, except where retention is required by law
• Inactive Accounts: Accounts inactive for more than 24 months may be subject to deletion after notice
• Legal Requirements: We may retain certain information as required by law or for legitimate business purposes

8. Your Rights and Choices

You have the following rights regarding your personal information:

9. Children's Privacy

OneCareSync allows parents and guardians to track health information for their children as part of family health management. However:

• Users must be 13 years or older to create an account
• Parents/guardians may create profiles for their minor children under their own account
• We do not knowingly collect information directly from children under 13
• If we discover we have collected information from a child under 13 without parental consent, we will delete it promptly

If you believe a child under 13 has provided us with personal information, please contact us through our website.

10. Third-Party Services and Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access.

We may use the following third-party services:

• Cloud hosting providers for data storage
• Email service providers for communications
• Analytics services to understand app usage
• Google Gemini AI (by Google LLC) — Used for optional AI-powered features such as health summaries, task suggestions, and template generation. Only anonymized data is sent; see Section 2.4 for details.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to these countries.

We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy when transferred internationally.

12. GDPR Compliance (For EU/EEA Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

To exercise these rights, please contact us through our website.

13. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to delete your personal information
• Right to opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us through our website.

14. Limitation of Liability

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this page
• Sending an email notification for significant changes
• Displaying a notice within the app

Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: